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Peach streamlines financial aid office communications with centralized ticketing and AI-powered responses.

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FAQs

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Have questions about Peach? Here are some of the most common queries to help you get started.

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Can Peach’s AI make decisions without staff approval?

No. Peach’s AI drafts messages, manages identity verification, and recommends policy changes, but your staff make every decision. Nothing reaches a student or affects their aid without a staff member’s approval.

How does Peach protect student data?

Peach is designed to meet FERPA requirements and your institution’s data policies. Student information is protected with role-based access controls, secure infrastructure, and detailed audit logs of every AI action and staff decision. We also provide a Data Processing Addendum that outlines how student data is handled.

What makes Peach different from ChatGPT or Microsoft Copilot?

Peach is built specifically for financial aid. Its answers are grounded in the FSA Handbook, Department of Education guidance, and your institution’s own policies, with citations so staff can verify every response. Because Peach connects directly to your office’s systems, it already has the context it needs, so staff never have to copy student information into a general-purpose AI tool.

How does Peach help prevent fraud?

Peach handles identity verification for any student your office flags as high risk. Staff approve every step, so legitimate students are verified quickly and fraudulent ones are stopped before aid is disbursed.

Can Peach identify compliance gaps in our policies?

Yes. Peach reviews your institutional policies line by line against current federal regulations. It flags outdated deadlines, missing requirements, and inconsistencies, and cites the specific regulation behind each finding so your team can see exactly what needs to change and why.

How is Peach priced?

Peach is licensed annually per staff member. Schedule a demo to get pricing for your office.